Why Culligan Charlotte?
There are lots of choices for water treatment. Why Culligan?
Some companies compete on price alone, and sacrifice product quality or customer service, or both. At Culligan, we insist on the highest quality of products and unmatched customer service at fair and reasonable rates that provide the best obtainable value to our customers. If we can‘t do that, we don’t deserve your business. You expect the best; we strive to provide it every single day. We feel the need to earn your business every day you are a customer. In a world of shortcuts, doing it right the first time is something we are compelled to do.
Any company desiring your business should be able to articulate why customers should do business with them. We call them “Points of Differentiation”.
General Points of Differentiation:
- Culligan has been serving customers since 1937; our office in Charlotte has been operating since 1984 and is a local family-owned business with third generation management.
- We are the area’s only “total water treatment solutions” company. We provide a broad range of products and services for residential, commercial and industrial applications in the Piedmont area of North and South Carolina.
- We “define” Customer Service in our industry: Prompt personal response (no annoying phone-trees or voice-mail unless customers request it), 24/7/365 emergency service, trained personnel enhanced through continuing education, industry licensing and certifications.
- We service and support any product we sell, and many products our competitors are unable or are unwilling to service.
- Business Professionalism and Ethics are the cornerstones of the way we do business.
Customer Promises and Commitments:
- We will be friendly
- We will be professional
- We will be helpful
- We will be proactive
- We will be knowledgeable
- We will make “providing customers the best service” our top priority
- We will view service as an opportunity and a priority, not a job function
- We will be easy to do business with
- We will provide the highest quality products
- We will provide the highest quality employee training
- We will do what we promise
- We will think long term in all our endeavors
- We will earn your loyalty through quality and value
- We will take as much pride in your home or business as you do
- We will maintain our dedication to lifelong learning
- We will recover memorably when an error occurs
- We will customize and personalize all equipment training to your satisfaction
- We will be an expert resource for you
- We will cultivate relationships by paying attention to each customers individual’s needs and interests
- We will be committed to earn your loyalty
- We will treat all customers the same – Like Gold